Frequently Asked Questions

Questions? You’re not alone. Check out our most commonly asked ones below. If you don’t see what you’re looking for, we’re always here to help at hello@myhiki.com.

Product

Who can use HIKI products?

All HIKI products are made to be used on any body.

How should I store my HIKI products?

Keep HIKI products in a dry, room temperature place.

Are HIKI products cruelty-free?

Yes, all HIKI products are certified cruelty-free by Leaping Bunny.

Shipping

How much does shipping cost?

Enjoy free shipping on all orders totaling $35 or more. For orders totaling less than $35, a $4.95 shipping fee is applied. All returns are free.

Where does HIKI ship?

HIKI currently ships to all 50 states and every Canadian province.

When will my order ship?

HIKI orders cleared for shipment before 12pm EST will ship out the same business day; orders cleared for shipment after 12pm EST will ship out the following business day.

Returns & Exchanges

What's your return policy?

HIKI stands behind all our products and we’re happy to accept returns for any products you’re not satisfied with at any time.

How do I place an exchange or return?

Don’t love your product? We’re sorry to hear that. Please email hello@myhiki.com to place an exchange or return.

What should I do if I receive the wrong product?

Please email hello@myhiki.com so we can help fix any problems in your order.

Billing

When will my credit card be charged?

Your credit card should be charged within an hour after checkout.

How can I cancel an order?

Please email hello@myhiki.com if you’d like to cancel an existing order.